shipping policy
At Lavorelle, we’re committed to delivering your orders safely and on time. This Shipping Policy explains how we process, ship, and track your purchases so you know exactly what to expect.
Processing Time
Once you place your order, our team begins preparing it within 1–3 business days.
During this time, we verify your payment, check product availability, and carefully package your items.
We always aim to process orders as quickly as possible to minimize any delays.
Shipping Time
After processing, your order will be shipped via our trusted carriers.
Estimated delivery time: 5–12 business days maximum(excluding weekends and public holidays).
⚠️ Please note: shipping times are estimates and may vary during peak seasons or due to carrier delays.
Tracking Your Order
As soon as your order ships, you will receive a tracking number by email.
You can use this number to monitor your shipment and follow its progress right up to your doorstep.
Partial Shipments
To get your items to you faster, orders with multiple products may ship in separate packages.
Each package will have its own tracking number.
Shipping Costs
Free shipping on orders over £60.
For orders under £60, a flat shipping rate of £4.95 applies.
Shipping costs are always displayed at checkout before you confirm your purchase.
Shipping Restrictions
We currently ship to the United Kingdom and the United States.
If you’re unsure whether we can deliver to your location, please contact us at lavorelle@outlook.com before placing your order.
Order Modifications & Cancellations
If you wish to modify or cancel your order, please contact us as soon as possible at lavorelle@outlook.com.
We will do our best to accommodate your request, but once an order has been shipped, changes or cancellations are no longer possible.
Delays & Exceptions
While we work hard to meet our shipping commitments, unforeseen events — such as natural disasters, extreme weather, or carrier delays — may impact delivery times.
If this happens, we’ll keep you informed and work to resolve any issues quickly.
Questions & Support
For any questions about shipping or help with your order, contact us at:
📧 lavorelle@outlook.com